We have undertaken research for a wide range of different organisations. These include...

Below you will find a number of case study examples of our work. To view more examples click on the relevant case study category.

Helping optimise the sales experience

Customer Experience

A major homeware retailer wanted to better understand customer perceptions of its regular sales promotions and to gain a fuller understanding of how it compared with its competitors on key customer measures such as price, range and service.

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OMB Research played a crucial role in the successful completion of this major evaluation study. Their expertise in survey design, sample selection and final database preparation for analysis was exemplary. Without their patient professionalism we would certainly not have been able to deliver this evaluation on time and with complete confidence about the quality of the firm-level data.

Kingston Business School

OMB Research offered a professional and timely service that delivered on our stated study expectations.

Roche Diagnostics

We were very satisfied with the work you did for us and I think that of all the survey consultants I have ever worked with, you provided the best and most professional all-round service.


We are pleased with the survey and think it is a very good piece of work. Thanks to Gemma and Michael for running a very professional survey for us.

Paula Hempstead, TfL

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